Virdee Virtual Reception
The complete digital hotel guest experience
of travelers want to use their mobile device to manage their hotel experience, including checking in and out, paying, ordering food and more. - Hotel Business
From pre-arrival communications and check-in to amenities access and check-out, everything is just a tap away. With Mobile App, Mobile Web, and Kiosk options, guests can choose how they interact with your hotel.
Already have an app? All Virdee features can be integrated right into your existing app.
Ready to learn more? Let's go!
Hotel virtual reception features
Virdee Virtual Reception goes way beyond a check-in and check-out hotel app. Our technology starts before the guest arrives and accompanies them on their journey through check-out, letting the guest customize their stay at each step.
Experience the guest journey.
Mobile check-in in real time
Virtual reception app and mobile web
According to Forbes, 91% of users hate being forced to install apps to do business.
That is why Virdee offers both mobile app and mobile web solutions. Hotel guests can access amenities and customize their stay regardless of whether they are using the app or web.
Guests have the flexibility to interact with your hotel on their terms.
Mobile room keys and wallet room keys
Your phone is your key. Guests can head straight to their room without stopping by the front desk. There's even key sharing, and backup keys are available from a Kiosk.
Virdee is working with Apple, Google, and lock brands to provide guests with mobile keys directly in their Apple or Google wallet. Once this technology is broadly available to the market, we will be able to offer it to our clients, making check-in even more seamless.
Hotel lobby kiosk: enhance the experience
We get it. Not every hotel guest wants to check in exclusively using their phone. Serve 100% of guests by adding a lobby kiosk. Some guests prefer physical room key cards to mobile room keys. Lobby kiosks also work hand-in-hand with mobile check-in options to help alleviate long lines at the front desk.
Enjoy even more automation with a kiosk. Guests can fully check in, contact property staff via Remote Assistance, and even get a replacement key in the case of a lockout.
Learn more about the Virtual Reception Kiosk.
Something for every type of hotel
Every property type
Select Service
- Easy check-in and check-out via app, web, or kiosk
- Give guests a self-service option and increase revenue via off-site F&B ordering
Full Service
- All amenities are shown directly in the app for easy upsells and upgrades
- Technology becomes an additional service for your guests
Luxury
- Staff has the time to meet and greet guests face-to-face, help with check-in
- Improve guest engagement through personalized touchpoints
Every staffing model
Fully staffless
- A hyper-modern, fully digital hotel where guests are 100% self service
- Guests customize every aspect of their stay, from check-in to ordering amenities and check-out
Bridge the worker gap
- Alleviate shortages due to tight budgets or difficulties finding the right staff or remote receptionists
- Take the pressure off existing staff and increase guest satisfaction, e.g. through shorter wait times
Staff augmentation
- Add value by freeing up staff time for more personal guest interactions
- Increase staff efficiency by removing mundane data-entry tasks
Backend staff dashboard
The best guest experience platform means nothing if it's not easy to manage. That is where the Virdee Dashboard comes in.
Everything is accessible in one place, and all that's needed is a browser. Hotel staff can access metrics, analyze guest data, answer Remote Assistance calls and much more from one central location.
Hotel labor automation
52% of hotel professionals reported that guests increasingly prefer digital service encounters over encounters with staff, and that number continues to grow.
Giving guests the option to interact with a property the way that they want to increases satisfaction and loyalty.
Especially during busy times, where lines at front desks can get long and frustrating for guests, automation removes those roadblocks and ensures a satisfying guest experience. Make stays more enjoyable and relaxing by providing guests options in how they interact with your property and removing staffing bottlenecks.
Guests can access all property amenities directly in the app, meaning no more calls to the front desk when requesting late check-out or more towels. It even results in increased revenue.
Virdee hotel software platform
Already have an app? All Virdee features can be integrated right into your existing app via SDK, providing guests with access to new features while maintaining a familiar look and feel.
Learn more about the Virdee Software Platform.
Deployment consulting
Want to know how Virdee has been deployed at various types of properties? Check out these use cases.
The Virdee team is here to help make your investment the best is can possibly be. Our teams work with you to ensure a successful deployment and are there to support you once live as well. The Virdee deployment guide provides tips on how to optimize your virtual reception for the best guest experience.
Ready to see how Virdee can help you?
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Free property evaluation
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Our experts will demo, design, and quote your custom solution.
Virtual reception software helps hotels and large-scale properties manage their guest check-in process. It allows guests to check in through a self-service kiosk or a mobile app, increasing efficiency and improving the overall guest experience.
Hotel guests provide identification, sign necessary documents, and receive their room keys digitally without face-to-face interactions with staff members.
With an automated check-in process, hotels can significantly reduce labor costs and allocate their staff resources to more value-added tasks.
Virdee helps hotel operators simplify the guest experience and maximize property revenue.
Your property gets a branded mobile app, website integration, and receptionist kiosk. The Virdee reception software helps guests throughout their stay. From pre-arrival communication to the final bill, every step is automated.
A mobile key is a lock key that exists on a mobile phone within an app. With current technology and security requirements, nearly all mobile keys require some kind of app to house the key.
Mobile key uses Bluetooth technology to send a signal to the door to unlock. This is different from a wallet key, which is a type of mobile key.
Wallet keys are relatively new to the industry and are very similar to mobile keys. They are housed exclusively in the wallet app of the phone (example: Apple Wallet).
They differ from general mobile keys in that they use NFC technology. This has certain benefits like being able to unlock a door without opening an app or even unlocking the phone, if security settings permit.
Virtual reception software uses secure business integrations to provide guests and hotel property managers a seamless and automated experience.
When a visitor arrives at a hotel's property, instead of the traditional front-desk staff, virtual reception software takes over. People can check in via smartphone, email, or a self-service kiosk. The software guides visitors through a user-friendly interface, offering various services such as identification verification, payment collection, room access, and remote assistance.
The Virdee virtual reception platform verifies the visitors' identities, securely processes credit card payments, authorizes room keys, and informs staff of their arrival.
With a streamlined check-in process, virtual reception software saves businesses valuable time and resources while offering guests a seamless customer experience. It enhances efficiency, improves customer satisfaction, and ensures a smooth visitor experience.
Using virtual reception software offers several benefits for businesses and their guests. Here are a few of the top reasons why hoteliers use virtual reception platforms like Virdee:
- Enhanced Guest Experience: Virtual reception software provides guests with a convenient and automated check-in process, allowing them to check in through their mobile app, mobile web, or a lobby kiosk. This eliminates the need for long lines at the front desk, improving overall guest satisfaction.
- Reducing Labor Costs: By automating the check-in process, virtual reception software saves businesses valuable time and resources that would otherwise be spent on manual reception tasks. Staff can focus on more critical responsibilities, and operational efficiency is improved.
- Improved Revenue Generation: Eliminating long check-in lines leads to higher guest satisfaction. Higher guest satisfaction leads to increased revenue. It only starts with self check-in and mobile keys. During check-in, guests can also pick upsells and upgrades, and studies show that guests are more likely to upsell themselves than when being sold to by hotel staff.
Virtual reception software by Virdee revolutionizes the traditional guest check-in experience. Hotel property owners can enhance guest satisfaction, save time and resources, and improve operational efficiency.
