Virdee Remote Assistance
Anytime. Anywhere.
Virdee Remote Assistance provides a direct connection between guests and property staff 24/7, whether via Mobile or Kiosk. Let guests connect on their terms, and free up staffing resources at the same time.
Front-desk-on-demand
When your guests need help, you're there for them. Whether the guest is locked out or they just need more towels, they are able to contact your staff seamlessly and get the personal attention they deserve.
Remote Assistance creates a front-desk-on-demand, meaning that property staff doesn't have to be at the front desk at all times. This frees up staffing resources without reducing the attention you give your guests.
Mobile or Kiosk
Via mobile app or kiosk, your guests are connected directly to your staff, who can even take control of the check-in process and help get the guest on their way.
Should something happen, staff have access to the backend dashboard and can finish the check-in process for the guest and even remotely print a key card at the kiosk.
Centralize staff
Remote assistance allows your support staff to be centralized and even located offsite. This provides you with more staffing flexibility while increasing guest satisfaction.
Several Virdee clients have gone 100% staffless on-site, and Remote Assistance is a big factor in enabling that. It has allowed them to provide an even higher level of attention to guests than before while reducing costs.
Check out our use cases for example of how Virdee clients have implemented the Virtual Reception across various property types.
Ready for Virdee to support you?
Contact us
Free property evaluation
Contact Us
Our experts will demo, design, and quote your custom solution.
