The Guest Journey

Delight guests at every step

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Enjoy the guest journey!

Pre-arrival communications

Once a reservation is made, an email is sent that includes pre-check-in steps, links to the mobile and web apps, information on the kiosk, and much more. These emails encourage hotel guests to complete steps like identity check and payment submission before arrival.

Email content and frequency can be customized to each property's needs.

Digital check in welcome email explains benefits and how-to for contactless check in
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Identity verification makes digital check in secure for both guests and properties

Identity verification

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Payment

All major cards and mobile wallets are covered. Virdee works with your payment provider to source the required payment terminal.

Payment is possible via mobile or kiosk, making digital check in a breeze
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Signature capture add an additional layer of security to the digital check in process

Signature capture

Signature capture provides an additional layer of security. Hotel guests can view and acknowledge terms and conditions.

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Scheduled arrival

Guests can let the hotel know when they are arriving right in the app or on mobile web. This allows staff to better prepare and to know if a guest is arriving after midnight. Additionally, it provides the opportunity to upsell early check-in.

Guests can provide arrival times and pay for early check in
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Room selection and upgrades drive additional revenue and higher conversion rates

Room choice & upgrades

Don't leave empty hotel rooms just sitting there. Drive additional revenue by giving guests the option to upgrade themselves.

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Hotel loyalty program signup

Have a loyalty program or just want to grow your marketing list? Since hotel guest information is already captured, one-click signup lowers friction and improves conversion.

One-click loyalty signup during digital check in helps guest retention
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Room ready notifications help check in guests faster

Room (not) ready notification

If a guest's hotel room is not ready, they can still check in and then receive a push notification via text, app, and email once their room is ready. The mobile room key will be immediately ready in the app, and a key card can be picked up at a lobby kiosk... all while avoiding additional lines at the front desk.

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Key issuance

A mobile room key is provided right in the app for easy and immediate room access including the ability to share the key with others.

The lobby kiosk provides a physical key card at the end of check-in. Additional room key cards can be printed at any time by scanning the QR code in the app.

With Virdee Virtual Reception Software available on mobile and kiosk, 100% of guests are covered
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Remote Assistance connects guests to hotel staff anywhere, any time

Remote Assistance

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During stay

Guests can customize their stay right from the app with access to amenities
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Guests get their bill folio via kiosk or mobile

Check-out

Check-out is quick and easy. Whether at the lobby kiosk or on mobile, guests can change their final payment method, view what has been charged to the room, and receive a final invoice via email.

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