AUSTIN, Texas, November 15, 2023 – Virdee, a leader in guest experience technology and check-in automation, today announced that it has raised USD $12.4 million in an oversubscribed Series A funding round led by Moneta Ventures with participation from Silverton Partners, Koch Real Estate Investments, Alumni Ventures, DJR Advisors, Capital Factory and other strategic partners. Virdee will use this funding to further the company’s technological innovation with expanded product features and functionality, while growing its workforce, and deepening its presence in the hospitality sector. 

The investment follows previous Series Seed financing led by Austin-based Silverton Partners in February 2022 as well as a 2020 angel investment led by Rajiv Trivedi, former President of La Quinta Inns & Suites. Virdee’s total funding has now surpassed $21 million. 

“We were drawn to Virdee’s value proposition – tech that improves the guest experience while enabling staff to do more,” said Brent Kelton, Partner at Moneta Ventures, and new Virdee board member. “These weren’t just words. Virdee has a robust customer roster, has grown quickly and with its domain expertise in the hotel sector, is positioned to become a category-defining leader in the hospitality tech space. We are excited to partner with Virdee as it embarks on this new chapter of its growth.”    

Founded in 2020 by Nadav Cornberg and Branigan Mulcahy, Virdee has seen massive expansion over the past two years, registering nearly 600% revenue growth in 2022 with similar expectations for 2023. Virdee’s platform connects guests and hotels via digital applications and AI, seamlessly automating all front desk transactions. Everyone from large hotel brands to boutique properties can plug Virdee’s solution into their existing digital experience – elevating the guest experience, eliminating lines, and turning front desk staff into guest relationship managers. Virdee’s installation base includes four of the largest casino hotels in Las Vegas and several other major hotel brands. 

“We are pleased to announce the completion of our oversubscribed Series A funding from Moneta Ventures and others to support Virdee’s ongoing vision to transform the digital guest experience at hotels,” said Branigan Mulcahy, Co-Founder of Virdee. “Moneta Ventures’ expertise and experience in helping scale businesses like Virdee is an irreplaceable asset to the company as we continue to penetrate the hospitality sector. As we already support some of the leading hospitality brands in the world, we are pleased to receive this Series A funding and excited to write the next chapter in our success story.” 

“For hospitality brands, Virdee’s pursuit of streamlining and simplifying the hotel check in process and the digital guest experience has resulted in an offering that is truly a value-add with incredible speed-to-market via our SDK,” said Nadav Cornberg, Co-Founder of Virdee. “As we innovate and add new features, we see our client base expand in kind. In founding a company such as Virdee, our key goal has always been to deliver unparalleled value to the hospitality marketplace.”

Virdee is dedicated to enabling technological transformation across the hospitality industry while helping clients successfully deploy a virtual reception. The company’s contactless hotel check-in experience works anywhere and with any system while supporting 100% of guest check-ins. For more about Virdee and its solutions, visit www.virdee.io. 

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About Virdee 
Based in Austin, Texas, Virdee is an innovative software company serving the hospitality industry. Virdee Virtual Reception reduces costs and increases revenue while improving the guest experience. Web, app, kiosk, and SDK options cover 100% of guests, enabling a truly contactless experience that puts the guest in control. Virdee was founded in 2020 by Branigan Mulcahy and Nadav Cornberg. Visit www.virdee.io to learn more. 

About Moneta Ventures 
Moneta Ventures is an early-stage venture capital firm with offices in Austin, TX, and Folsom, CA. The firm invests in high-growth B2B technology companies along the US West Coast and in Texas. Founded by serial entrepreneurs with a track record of building and exiting large technology companies, Moneta works closely with founders to help companies scale operationally alongside capital investment. Moneta Ventures has invested in more than 45 companies in underserved and emerging venture markets since 2014, including Aumni, VideoVerse, Grin, Mindtickle, Sibros, and App Orchid. 

About Silverton Partners 
Silverton Partners is focused on funding and mentoring early-stage businesses led by founders who share in its commitment to disrupt growth markets and build enduring companies. Founded in 2006, the firm brings the benefits of its vast network and decades of rich experience to each partnership. Austin-based Silverton is the most active venture capital investor in Texas and has been the initial investor behind visionary companies including WP Engine, Storable, SailPoint, Silicon Labs, TurnKey Vacation Rentals, The Zebra, AlertMedia, Aceable, Self Financial, Wheel, and Billie.  

Contact info:  
Joanne Hogue
Smart Connections PR for Virdee
joanne@smartconnectionspr.com
+1 (410) 658-8246

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1. Remote Work Culture and Hybrid Travel:

The remote work revolution sparked by the COVID-19 pandemic has altered how people approach their careers. With the realization that work can be done from anywhere, more professionals are choosing to work remotely or adopt hybrid work models. This shift in work culture has fueled the demand for extended-stay hotels, which offer the perfect blend of productivity and comfort. Travelers can set up a temporary office in their spacious rooms and seamlessly balance work responsibilities with leisure activities.

2. Infrastructure and Green Energy Projects:

As governments worldwide prioritize infrastructure development and sustainable energy projects, the need for extended-stay accommodations for work crews is rising. These projects often require professionals to work on-site for extended periods, creating a substantial market for extended-stay hotels. This trend is expected to continue as countries invest in upgrading their infrastructure and transitioning to greener energy sources.

3. Cost-Effectiveness and Efficiency:

One of the primary reasons extended-stay hotels have gained popularity is their cost-effectiveness. These hotels are cheaper to build and operate than full-service ones, making them an attractive option for developers and investors. With fewer amenities and less frequent housekeeping, extended-stay hotels can provide excellent service while keeping operational costs in check.

4. Evolving Guest Expectations:

The future of extended-stay hotels lies in understanding and adapting to guests’ changing expectations. Today’s travelers seek not only comfort and convenience but also unique experiences. Extended-stay hotels incorporating local elements and creating a sense of community will stand out in the market. Offering tailored amenities, flexible check-in/check-out options, and personalized services will be crucial to meeting guests’ evolving needs.

5. Technological Advancements:

As technology continues to shape the hospitality industry, extended-stay hotels must leverage innovative solutions to enhance guest experiences. Smart room controls, contactless check-in/out processes, and efficient communication platforms will become the norm. Additionally, incorporating sustainable practices and energy-saving technologies will appeal to environmentally-conscious travelers.

6. Emphasis on Health and Well-being:

In the post-pandemic world, health and safety will remain top priorities for travelers. Extended-stay hotels must implement rigorous cleaning protocols and ensure proper ventilation. Health-focused amenities such as fitness centers, outdoor spaces, and healthy dining options will become essential in attracting guests seeking a well-rounded stay experience.

The future of extended-stay hotels looks promising, with a growing emphasis on remote work, infrastructure projects, cost-effectiveness, and guest-centric approaches. As the hospitality industry continues to adapt to changing demands, extended-stay hotels are well-positioned to cater to the needs of modern travelers. By embracing technological advancements, sustainable practices, and a focus on health and well-being, these hotels will thrive in a new era of travel and work. Whether for business or leisure, extended-stay hotels offer a home away from home, providing guests with the perfect balance between productivity and relaxation.

You can learn about LivAway naming Virdee brand standard for their national expansion here!

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No more waiting in line: Say goodbye to those long queues at check-in. With touchless kiosks and user-friendly apps, guests can dive right into their stay within minutes.

Efficiency at its best: Balancing guest satisfaction and costs is crucial, and self-service technology can help. It reduces the burdens on the front desk, streamlines the check-in process, and strategically allocates resources.

Boost your revenue: Who doesn’t love extra cash? With self-service technology, you can easily upsell services and amenities, giving your guests an unforgettable experience while boosting your revenue.

Catering to the modern traveler: Keep up with the expectations of tech-savvy guests. By embracing self-service technology, you’ll ensure your property stays relevant and appeals to a broader audience.

Stand out from the crowd: Leave a lasting impression on your guests with innovative self-service technology. It enhances your brand image, attracts more customers, and builds loyalty.

Everyone is welcome: Self-service technology is designed to accommodate all guests. With user-friendly interfaces, you’ll create an inviting environment where everyone feels comfortable and valued.

Get ahead of the competition: Self-service technology is the secret weapon that will give your limited-service property the edge in the rapidly evolving hospitality industry.

Welcome to the future of hospitality! As the industry evolves, embracing self-service technology becomes an imperative strategy for limited-service hotels to stay relevant, competitive, and successful in catering to the ever-changing demands of today’s travelers. So, whether you’re a guest seeking a hassle-free stay or a property owner looking to thrive in a competitive market, self-service technology is the key to unlocking the future of hospitality. 

It really is THIS easy!

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After having used an in-house developed system, Hilton decided to buy instead of build its next generation of property management software. Let’s look into why this was a good decision and how buying vs building can help keep companies at the forefront of technology and provide a competitive advantage.  

Build vs Buy: Flexibility  

One of the main reasons to buy software instead of building it in-house is the flexibility it affords the buyer. Hilton and HotelKey partnered to design PEP, which is unique to Hilton and will be used exclusively by their properties. While fantastic off-the-shelf solutions exist, a large brand like Hilton is going to have unique requirements to meet the demands of such a large and complex global property structure. The benefit of outsourcing development is that the client has the ability to provide input during the design process. Post-launch, you’re going to want to add features to continue to remain competitive and satisfy guests.  

Large clients will have dedicated staff (from the software provider) available to them to ensure the software is working properly and for everything from designing new features to troubleshooting bugs. If you think about any software that you use, from Windows to individual phone apps, there are constant updates being pushed out. There are stability improvements, new features, compatibility with new systems, etc. These take a lot of time and manpower, and it’s something you never have to worry about when you don’t develop it yourself.  

Build vs Buy: Cost  

Often when developing software in-house, companies fail to take into account the ongoing maintenance and further development. Cost-cutting measures tend to cut down on those developers over time while company priorities shift, resulting in outdated software that becomes a thorn in the side of guests and results in poor reviews. Purchasing software keeps development headcount off of the client’s books. As mentioned earlier, the continued development of the software will remain in the forefront, avoiding any declines in performance or guest satisfaction. Finally, keep in mind that when you buy, there is software ready to go. Yes, some customization happens for large clients, but it’s usually 90% there from the start. The cost of hiring and training developers and then starting to build software from the ground up is a cost you avoid when buying instead of building.   

Build vs Buy: Pace  

When deploying new software across a large portfolio the like of Hilton’s, it’s going to take a while. Hilton rolled out PEP to 500 properties over two years (starting in 2020) with the full rollout not complete until 2026. This is normal as there’s going to be a period of beta testing at the beginning followed by a period where stability needs to be observed across a selection of properties. Then features get dialed in before a larger rollout.  

When approaching something like this from an in-house perspective, the sunk cost is significant. There is this pressure to roll out as fast as possible to potentially reduce the amount of staff needed during rollout vs afterward. Going back to the cost topic, there is a risk of funding being reduced or headcount cut before the rollout is complete, potentially stalling progress and leaving many properties in the lurch. These issues are largely avoided when purchasing software, allowing a relatively small in-house team to take its time with logical beta and rollout periods.  

Build vs Buy: Options 

Lastly, when it comes to deciding between build vs buy, what buying gets you is options. From mobile ordering apps like Toast to room-cleaning robots, there are companies out there to leverage instead of building in-house. These companies do one thing and do that one thing very well. They are experts in developing, maintaining, and supporting their software and services and the clients that use it. Furthermore, interactions between solutions are becoming easier and easier. For example, Virdee’s own Virtual Reception is integrated with HotelKey’s technology along with numerous other PMS, lock, and payment providers. The ease of deploying and maintaining a purchased solution vs an in-house one is becoming better every day.  

The post Build vs Buy: Valuable Lessons From Hilton and HotelKey  appeared first on Virdee.

Personalized experiences

Technology has allowed hotels to personalize their guests’ experiences, starting from the booking process. For example, customer data is being used to tailor guests’ preferences, such as room selection and personalized amenities. Additionally, technology such as Artificial Intelligence (AI) is enabling hoteliers to analyze guests’ behavior in real-time and recommend personalized experiences based on their preferences and spending habits.

Enhanced communication

Clear communication between guests and hotel staff is essential for a positive guest experience. Technology, such as chatbots and virtual assistants, have reduced in-room service times while providing 24/7 customer service options and assisting guests with any inquiries. With the increasing popularity of mobile devices, hotels can also reach guests through SMS, social media, and in-app messaging, creating effortless communication channels and memorable experiences.

Increased efficiency

A significant advantage of technology in the hotel industry is the increase in efficiency. For example, automated services such as check-in/out kiosks and self-serve vending machines reduce wait times, allowing guests to check in and out quickly and efficiently. Moreover, integrating Property Management Systems (PMS) to automate routine tasks such as inventory management, staffing schedules, and housekeeping activities enable hotels to operate efficiently and provide an exceptional and consistent guest experience that leads to guest success.

Establishing expert status

Technology has generated fierce competition within the hotel industry. However, hotels that understand emerging technologies and how they can enhance guests’ experiences are setting themselves apart from the competition. Establishing the hotel as an expert authority on various technologies not only enhances the guest experience but also builds brand awareness and contributes to increased customer loyalty and guest success.

Creating a safe environment

Recent events have highlighted the importance of safety and health metrics. Fortunately, technology has empowered hotels to implement policies aimed at ensuring guest safety. High-tech security measures such as contactless check-ins, sanitization stations, and temperature screening tools make guests feel safe and secure when staying in your hotel. Additionally, technologies such as biometric security, IoT-controlled smart locks, and safety surveillance systems contribute to ensuring optimal guest comfort and safety.

Embracing technology in the hotel industry has become a necessity. By keeping up with emerging technologies, hotels can personalize guests’ experiences, increase communication channels, reduce wait times, establish expert status, create a safe environment, and ultimately enhance guest success. With emerging technologies such as AI, IoT, and Machine Learning seeking to revolutionize the hotel experience, hoteliers that embrace them will gain a competitive advantage, gain customer loyalty, and realize a return on investment that positively impacts the bottom line. The key takeaway is that every hotel can achieve guest success by understanding how technology can effectively impact guests’ experiences.

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On the surface, front-desk-on-demand seems simple to define. It’s anything that replaces the front desk and allows guests to do what they could do at the front desk but via technology instead. However, the further you dive into it, the more complex the topic can become. Does it include a connection to actual people, or is it limited to an app that guests interact with. You also have to consider the business challenges a property is trying to overcome. What are you trying to accomplish?  

Broad definition of front-desk-on-demand  

The definition of FDOD will partly depend on the needs of the property. If you think about what the front desk does at a large luxury hotel, it goes beyond checking in and checking out. It includes calling to ask for more towels or coffee pods (there isn’t always a separate room service line, or guests tend to just dial the front desk for anything). If a room key stops working or a guest loses their room key, then a stop by the front desk is mandatory for a new key. By extension, the concierge is also part of the front desk environment and provides information about surroundings or helps with dinner reservations. 

Smaller limited-service hotels may have a front desk that doesn’t carry the same number of responsibilities as those of larger properties. If there is no restaurant or kitchen on site, there is no room service that needs to be called. Concierges don’t exist. The problem of lost keys still exists, although with a smaller number of rooms, it won’t happen as often. A FDOD, even by broad terms, won’t have the same level of responsibilities at a smaller property vs at a larger one.  

Narrow definition of front-desk-on-demand 

The narrow definition of an FDOD is when a human is needed to help in a situation where technology cannot take care of the guest’s need. Everything else has been handled by an app or kiosk, but the guest now needs to contact a human at the front desk for a specific need. Thanks to virtual reception software becoming ever more robust, the types of guest needs that require human interaction are becoming increasingly scarce. The main issue that we see is problems checking in where a document won’t scan (e.g., because the bar code on the back is damaged) and a room lockout where the guest has nothing on them (no ID, no phone). 

Without the ability to connect the guest to a staff member (i.e., a front desk), technology alone cannot handle these issues. If the guest can be connected remotely to a staff member, then that staff member can check the ID via a camera (either on a kiosk or phone) and finish the check-in process. In the case of a lockout without any ID available, the staff member can look up the ID information from the check-in and issue a replacement key via a kiosk in the lobby. 

AI is not yet at the level that could complete the above two examples without human intervention. Virdee Virtual Reception offers Remote Assistance, which connects guests to hotel staff from anywhere. This is what we have typically called FDOD because it connects the guest to an actual staff member just like stopping by the front desk of the hotel or picking up the phone in the room. There are hotel technology providers out there that will also provide staffing, removing the need for the hotel to have front desk staff on its own payroll.  

The key to going staffless  

An FDOD staffed by humans is the key to a hotel going fully staffless. But what does that really mean? The property is staffless on-site and really only for the needs of the front desk and concierge. Especially full-service hotels will still require other types of staff on site, like maintenance, security, and kitchen staff. Luxury hotels will likely still want at least minimal front-desk staff on-site to ensure a high level of guest interaction and that personal touch. In the end, it may not be about being staffless but doing more with less staff.  

So which definition is correct?  

In the end, what FDOD means to a specific property depends on what they are looking for and what business challenges they are trying to overcome. More and more, technology is allowing for automation, from robots that clean rooms to lockers that can provide access to food, towels, and more. Ask yourself, “Can I cover every guest need with just an app, or do I need a person on the other end for certain situations?” Your front-desk-on-demand is what you need it to be. 

The post What Does Front-Desk-on-Demand Mean?  appeared first on Virdee.

AUSTIN, Texas, April 20, 2023  — Virdee, a leader in guest experience technology and check-in automation, announced today that it achieved top honors at the 2023 AAHOA Convention & Trade Show, by winning the AAHOA Tech Pitch Competition, Co-Powered by HFTP. Virdee was recognized for its Virdee Virtual Reception platform, which elevates the guest experience and delivers operational efficiency at hotels with its industry-leading identity validation, payment, digital key and guest communication features.

The AAHOA Convention & Trade Show, known as AAHOACON, touts over 6,000 attendees and is the nation’s largest event aimed exclusively at hotel owners. Held this year in Los Angeles, the show’s Tech Pitch Competition identifies the latest and greatest technologies that are solving everyday issues for hotel owners, their team members, and guests. Virdee won the competition from a field of eight finalists.

“We are thrilled to receive this prestigious honor from AAHOA. To be recognized for a product that we’ve all worked so hard to bring to the market, is very exciting for Virdee,” said Branigan Mulcahy, Co-Founder of Virdee. “I cannot tell you how unbelievable it was to win. This is further proof for us that Virdee is absolutely on the right track with our solutions and corporate roadmap. We look forward to continuing to offer technology that really supports hotels in providing a positive guest experience.”

Branigan’s award-winning presentation may be seen at this link.

Virdee was formed in 2020 to bring a contactless experience that would work anywhere and with any system while supporting 100% of guest check-ins to owners and operators of hotels. For more about Virdee and its solutions, visit www.virdee.io.

About Virdee
Based in Austin, Texas, Virdee is an innovative software company serving the hotel industry. Its API-first approach provides the most comprehensive solution of check-in/out, identity verification, payment collection, and remote support. Virdee helps clients elevate the customer experience, reduce costs and generate ancillary revenue. Virdee was founded in 2020 by experienced real estate operators and visionary technologists – Branigan Mulcahy and Nadav Cornberg. Visit www.virdee.io to learn more.

About AAHOA
AAHOA is the largest hotel owners association in the nation, with member-owned properties representing a significant part of the U.S. economy. AAHOA’s 20,000 members own 60% of the hotels in the United States and are responsible for 1.7% of the nation’s GDP. More than one million employees work at AAHOA Member-owned hotels, earning $47 billion annually, and member-owned hotels support 4.2 million U.S. jobs across all sectors of the hospitality industry. Visit https://www.aahoa.com/home  to learn more.

Contact info:

Joanne Hogue
Smart Connections PR for Virdee
(410) 658-8246
joanne@smartconnectionspr.com

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1. Technology will continue to dominate

The pandemic has accelerated the use of technology in the hospitality industry, and it is here to stay. From contactless check-ins and payments to the use of artificial intelligence, hotels, and other hospitality establishments are embracing technology to enhance guest experiences. In 2023, we can expect to see more technological advancements, such as virtual and augmented reality, and the integration of smart devices in hotel rooms.

2. Sustainability will be a key focus

Sustainability has become an increasingly critical issue in the hospitality industry, and 2023, it will be a key focus for many hotels and resorts. More properties will aim to reduce their carbon footprint by using eco-friendly products and practices and implementing waste-reduction strategies. Guests are also becoming more conscious of their environmental impact and will seek out hotels that share their values.

3. Personalization will drive guest experiences

Guests seek personalized experiences when they travel, and hotels are taking note. In 2023, we can expect to see more hotels implementing guest preference tracking, which allows them to personalize everything from room amenities to dining experiences. This will not only enhance the guest experience but also increase guest loyalty.

4. Health and wellness will take center stage

The pandemic has highlighted the importance of health and wellness, and hotels are responding by incorporating wellness offerings into their amenities. In 2023, we can expect to see more hotels offering yoga classes, meditation sessions, and healthy dining options. In addition, hotels will prioritize guest safety by implementing strict cleaning and hygiene protocols.

5. Staycations and local tourism will continue to rise

With travel restrictions still in place in many parts of the world, staycations and local tourism have become more popular. In 2023, we expect to see more hotels and resorts offering staycation packages and promoting local tourism. This trend is not only beneficial for hotels, but it also supports local economies and encourages guests to explore their backyards.

In conclusion, the hospitality industry is constantly evolving, and 2023 is set to bring even more changes. By embracing technology, focusing on sustainability, prioritizing guest personalization, emphasizing health and wellness, and promoting local tourism, hotels, and resorts can stay ahead of the curve and provide exceptional guest experiences.

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Fewer listings and ads can significantly impact visibility, particularly for hotels and OTAs that rely on search and ads to attract visitors to their websites. With the rise of AI-powered conversational bots, SEO and SERPs may become less relevant as bots provide users with direct answers to their queries. Although ads are still possible, the ad space available may be reduced compared to the search page results. This could lead to fewer visibility possibilities for hotels and OTAs, resulting in less website traffic and lower revenue. Additionally, as the demand for advertising stays the same, fewer ads may increase the cost of advertising, making it more expensive for hotels and OTAs to attract visitors to their websites. Ultimately, the shift towards conversational bots poses a challenge for businesses to adapt and find new ways to attract users and increase their visibility to remain competitive in the industry.

To increase visibility in the age of conversational bots, hotels, and OTAs should focus on the following strategies:

• Optimize their online presence: Provide excellent websites with relevant content and offers aligned with customers’ expectations. This content should be high quality and very specific, making it easier for conversational bots to reference the information in response to users’ inquiries.

• Invest in influencer marketing: Collaborating with influencers increases brand awareness and trust, increasing website traffic and bookings.

• Embrace social media marketing: Use social media platforms to promote your brand, engage with customers, and encourage them to leave reviews.

• Leverage customer reviews: User-generated content, such as customer reviews, is crucial to building trust, improving brand recognition, and attracting more visitors to your website.

• Improve user experience (UX): Enhancing UX through streamlined, easy-to-use booking processes and mobile optimization can help improve search engine ranking and customer engagement.

• Increase Direct Bookings: Hotels can drive more visibility by increasing direct bookings or bookings through their website rather than relying on third-party platforms.

• Take advantage of paid search ads: While the ad space available may be reduced compared to the search page results, paid search ads can still attract visitors to your website and increase visibility.

In conclusion, the rise of AI-powered conversational bots will disrupt the hospitality industry by changing how guests search for information and make reservations. While this poses challenges for hotels and OTAs that rely on search and ads to attract visitors, the shift towards conversational bots also presents an opportunity for businesses to adapt and find new ways to increase their visibility, attract users, and improve their customer experience. By optimizing their online presence, investing in influencer and social media marketing, leveraging customer reviews, enhancing UX, increasing direct bookings, and taking advantage of paid search ads, hotels and OTAs can stay competitive in the industry and provide their customers with the best possible experience. Ultimately, as the industry evolves, businesses must stay up-to-date with the latest trends and technologies to stay ahead of the game and succeed in the long run.

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One of the main benefits of guest-facing technology is convenience. Mobile apps, in particular, have become essential in creating a seamless and enjoyable guest experience. With the integration of mobile apps, guests can book their stay, check-in, and check-out, and access important information about their accommodation, such as Wi-Fi passwords and property rules, all from their smartphones.

This level of convenience has not only made the guest experience more enjoyable but has also improved the efficiency of operations. For example, self-check-in kiosks have become increasingly popular in the hospitality industry, allowing guests to bypass the front desk entirely. This reduces wait times and frees staff members to focus on more critical tasks, such as guest requests and maintenance issues.

The integration of smart home devices has also given guests greater control over their environment, which has contributed to a more personalized experience. For example, devices such as Nest thermostats and Philips Hue lights allow guests to customize their space to their liking without interacting with a staff member. This level of personalization creates a more comfortable and welcoming environment, ultimately leading to higher guest satisfaction rates.

In addition to enhancing the guest experience, guest-facing technology has also been used to collect and analyze data. Using mobile apps and other digital tools, short-term rentals, apartments, and campus housing can collect valuable information about guest behavior and preferences. This data can then be used to tailor the guest experience and make data-driven decisions about property management.

For example, by analyzing data collected from smart home devices, properties can identify which features guests use most frequently and adjust the amenities accordingly. This data analysis can also help properties anticipate guest needs, such as providing additional towels and toiletries, and improve the overall guest experience.

The use of guest-facing technology has also contributed to the safety and security of guests. For example, properties can install keyless entry systems that require a unique code or mobile app to access the accommodation. This eliminates the need for physical keys and enhances the property’s security by limiting access to authorized guests.

Furthermore, technology has enabled properties to improve communication with guests. Using mobile apps and chatbots; properties can provide guests with important information about their stay, such as property rules and local attractions. This level of communication improves the guest experience and increases the likelihood of repeat bookings.

In conclusion, guest-facing technology has transformed short-term rentals, apartments, and campus housing. By providing guests with greater convenience, personalization, and control over their environment, these properties have created more satisfying and enjoyable experiences for their guests. As the hospitality industry continues to evolve, it’s clear that guest-facing technology will play an increasingly important role in shaping the future of travel and accommodation. Properties that embrace this technology will be better equipped to meet the needs of their guests and stay ahead of the competition.

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